Thursday, 19 March 2015

How To Perform Active Directory Password Reset

By Zelma Hurley


Many firms these days have become very reliant on the use of computers. They tend to make the tasks that employees have to perform a lot easier and a lot faster too. Making sure that employees have proper access to these work stations every time us very important.

Since most of the data that are being handled and processed in these work stations are sensitive ones, it is important that they get protected by some passcode. There are instances though that one might forget the log in information. It is during times like these when Active Directory Password Reset can help.

Issues like these are often being handled by technician that the company has employed. There are specific hep desk centers in the premises that employees have to call and refer to every time an issue like this pops up. Part of their routine is to ensure that no employee is locked out of his work station.

One of the downsides of referring to the help desks every time though is that the length of time that it would take them to fix this issue may take a little longer. Often, they have to do a step by step process to resolve the problem. Tickets are often created and in most cases, turnaround time is 24 hours.

Businesses need to find a different solution that would address the passcode issues addressed at a much lesser time a good solution would be one that would only require a few minutes to take effect. This would mean that downtime is significantly minimized. In addition, productivity losses are prevented too.

There are options that would allow employees to get their log in credentials reset a lot faster. They can achieve this through using the windows active directory. This means that there would be no need for the, to call the help desk. No ticket is needed. The issue is fixed within a few minutes.

Most office statistics show that many of the concerns that people tend to send to help desk involve them needing to get their login credentials reset. A bulk of the tickets that the technicians have to handle involve these issues. With the self help option, these tickets would be significantly reduced

Resetting the login details should be easier if one is using the Windows operating system. All that needs to be done is press Ctrl+Alt+Del keys. This will help bring up the active directory option, there should be a choice there in the list that allows one to change the password. This should address the issue.

In the event of domain users who got locked out of the computer, a different option may be available for them. For instance, they may be asked to provide answers to certain validation questions. This ensures that them and only them can be allowed to log in on the computer since they are the ones who know the right answers.

These tools are available these days either paid or for free. Of course, paid ones would have better features. Do check their free trial versions first trough before you sign up. Then, you are sure that what you get is indeed the right solution for your business needs.




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