To continue off from our last blog post and to respond to our customers questions yes all social wifi devices and hardware will connect on port 4 to your broadband router. Once you have successfully configured the wireless hotspot access point you will need to access the web interface. Either IP of 172.16.25.x should have been connected or released on your RF device if your connected to that social wifi router SSID. If not please look for your SSID and connect to it and make sure your device picks up a valid DHCP address from 172.16.25.x. Once your are on your valid social wifi network you will just log into the web ui.
As mentioned in our previous blog our hardware will ship from either our Toronto , Canada warehouse or our Las Vegas, Nevada office. We ship all of our hotspot social wifi hardware all across the USA.
Please ensure you document the following; IP address of your device & gateway, DNS server address Radius connection, Cloud connection,VPN connection
If your DNS shows red you will not get a successful connection to our social media cloud services. If all status icons are showing green your configuration is confirmed and just connect your cable modem or broadband modem to port 4 and any other internal network resources to any other port. One other important point I wanted to cover which about 30 of our customers have asked this week is the following; how do I know if I have enough wireless coverage for my restaurant or retail environment? This is just a general answer but I always first recommend to all of our customer to have a wireless site survey for your social wifi hardware setup.
Make sure the router is connected to a live and open internet connection ,Switch 'OFF' the router, after 10 seconds, Switch 'ON' on the router and press the mini reset button repeatedly and rapidly until the 2nd light (star light) from the left on the front of the router starts flashing rapidly, Stop pressing the Reset button. After 60 seconds the router will reboot itself with its new settings from our cloud server restoring it to working order. This should work with all or most of our social wifi hardware enabled routers.
To summarize our level 1 or bronze packaged social wifi hardware or routers are for small retail or restaurant establishments that will have up to 40 users with limited features. Level 2 or silver to gold packages include enterprise robust social wifi hardware sensors that come standard with content filtering and bandwidth restrictions.
As mentioned in our previous blog our hardware will ship from either our Toronto , Canada warehouse or our Las Vegas, Nevada office. We ship all of our hotspot social wifi hardware all across the USA.
Please ensure you document the following; IP address of your device & gateway, DNS server address Radius connection, Cloud connection,VPN connection
If your DNS shows red you will not get a successful connection to our social media cloud services. If all status icons are showing green your configuration is confirmed and just connect your cable modem or broadband modem to port 4 and any other internal network resources to any other port. One other important point I wanted to cover which about 30 of our customers have asked this week is the following; how do I know if I have enough wireless coverage for my restaurant or retail environment? This is just a general answer but I always first recommend to all of our customer to have a wireless site survey for your social wifi hardware setup.
Make sure the router is connected to a live and open internet connection ,Switch 'OFF' the router, after 10 seconds, Switch 'ON' on the router and press the mini reset button repeatedly and rapidly until the 2nd light (star light) from the left on the front of the router starts flashing rapidly, Stop pressing the Reset button. After 60 seconds the router will reboot itself with its new settings from our cloud server restoring it to working order. This should work with all or most of our social wifi hardware enabled routers.
To summarize our level 1 or bronze packaged social wifi hardware or routers are for small retail or restaurant establishments that will have up to 40 users with limited features. Level 2 or silver to gold packages include enterprise robust social wifi hardware sensors that come standard with content filtering and bandwidth restrictions.
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Verify with Connectsim.ca to make sure your social wifi hardware has the latest firmware, we provide all social wifi services and updates on our compatible devices Social WiFi Hardware Vendors
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